TERMS & CONDITIONS

TERMS & CONDITIONS

Order Policy 

  • VITAL APPAREL can NOT change the address once an order has been placed, please ensure you enter the correct shipping information. 
  • Cancellations- We pride ourselves on fast shipping to our customers, as soon as an order is placed we proceed to process and ship the product. Because of this we do not allow cancellations after payment has been made.
  • VITAL APPAREL is not responsible for lost or stolen packages after they have been handed over to USPS, please ensure you have a safe space for package delivery. USPS is fully responsible for package delivery, if under any circumstances your package is lost or stolen you must file a claim through USPS. Please reach out to VITAL APPAREL customer support if this does happen, and we may assist you in the claim.

Return Policy 

  • VITAL APPAREL purchases may be returned for free with in 30 days of original purchase if the customer is not satisfied with their product or it does not fit. 
  • All returned products must be sent back in their original new condition with the tags attached, unworn, and unwashed. Failure to do so will result in the item being sent back with no refund. 
  • Please allow 1-2 weeks after you have shipped a return for a confirmation email to be sent with instructions for a store credit or exchange. 

Shipping Policy 

  • All VITAL APPAREL purchases placed before 1PM CST will be processed and shipped the same day. All orders made after 1PM CST may be processed and shipped the following business day. 
  • All Domestic orders will be shipped through USPS 2-3 day First Class Mail or USPS 1-3 Day Priority Mail. 
  • VITAL APPAREL does not ship on weekends or holidays. If the order is placed past the order cut off time 1PM CST on a Friday or the day before a holiday the order may be processed and shipped the following business day.  
  • VITAL APPAREL does not offer free shipping on international orders. International orders may take up to 2 business days of handling time before processed and shipped. 
  • For tracking information please refer to your order confirmation email and enter the tracking number in the USPS tracking link provided on the SHIPPING & TRACKING PAGE